What is a counterfeit HP cartridge?
Counterfeit HP cartridges look like HP cartridges. Counterfeit HP cartridges feel like HP cartridges. Counterfeit HP cartridges are illegally sold to unsuspecting customers as HP, when in fact they aren't HP cartridges at all. However, the sad truth is that even the best counterfeit HP print cartridges cheat you out of your money and provide you with performance that can't compare to that of genuine HP cartridges. The quality and performance of a genuine HP print cartridge simply can't be reproduced.
Counterfeit print cartridges, by definition, are predominantly refilled or remanufactured print cartridges packed in unauthorised or fake reproductions of HP packaging. By illegally using the HP trademark, counterfeit products mislead consumers into believing they are getting genuine HP.
Genuine vs. Counterfeit
Easy-to-discern differences between genuine and counterfeit print cartridges
Security seals
| HP places a security seal on the packaging of many of its cartridges so that it's easy to distinguish between genuine HP versus fake. HP recommends you check that an HP security seal is on the packaging and also verify the seal performs as described on this website. Keep in mind that most counterfeit HP cartridges also contain a fake security seal on the packaging. Checking for a security seal is not enough. Make sure the security seal performs exactly as described to ensure that you are purchasing a genuine HP cartridge. |
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| All HP toner cartridge models sold throughout the world contain a security seal on the packaging. |
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| HP applies a security seal only to inkjet cartridges in select geographies. Most inkjet cartridges intended for sale in the United States and Canada do not have a security seal on the packaging. All HP cartridges intended for sale in Latin America countries contain an HP security seal on the packaging, with the exception of cartridges displaying the HP Designjet brand. |
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| In addition, the newest HP security seals make verification simple by incorporating QR codes you can scan with a camera-enabled smartphone to instantly verify authenticity. |
How to check HP security seals
Color switch seal |
| Turn the HP box from side to side. |
| The colors on the seal will change from light to dark. |
| When the background is dark, half of the lettering "ORIGINAL TONER" or "ORIGINAL INK" is light, and vice versa. |
Moving image seal |
| Tilt HP box front to back to see "OK" and "(check mark)" move in opposite directions. |
| Tilt box right to left to see "OK" and "(check mark)" move in the same direction. |
QR code seal |
| The Quick Response codes on the new HP security seals contain serial numbers to allow quick verification of product authenticity. |
| Here's how: |
| Download a QR code scanner app to your camera-enabled smartphone. |
| Scan the QR code on the security seal. |
| You'll receive instant verification from HP. |
| If your phone doesn't have a camera lens, you can validate HP security seals online by going to HP.com/go/ok and entering the serial number from the seal. |
Price
HP doesn't offer heavily discounted genuine print cartridges, so suspiciously low prices may be an indication that the cartridges for sale are counterfeit. If the price seems too good to be true, the cartridge probably isn't genuine. HP recommends you only purchase HP cartridges from reputable and recognized retailers.
Packaging
All genuine HP print cartridges come packaged in a box bearing the HP name and logo. The packaging should be undamaged and previously unopened. HP doesn't sell individual cartridges without standard outer wrapping or packaging. In addition, all HP print cartridges should look clean and new before installation. Scratches or signs of previous use on the body of the print cartridge indicate a non-original product.
Performance
HP prides itself in providing cartridges that are reliable and perform to the highest standards. Cartridges that provide low-quality performance or fail prematurely may indicate the print cartridge isn't genuine. The performance of genuine HP cartridges is guaranteed to provide sharp, clear, consistent printing throughout the entire life of the cartridge. Ink streaks, leaks, or toner dust are telltale signs that a cartridge may be counterfeit product.
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